These Customer Terms and Conditions (the “Terms”), together with any Purchase Orders and/or Order Forms incorporating these Terms (an “Ordering Document”), make up the entire agreement (the “Agreement”) between the customer indicated on an Ordering Document (“Customer”) and Citizn Company d/b/a TermScout (“TermScout”) regarding Customer’s use of or access to the Services. By using or accessing the Services (defined below), you agree to be bound by these Terms. Any capitalized terms used but not defined in these Terms will have the meanings set forth in the applicable Ordering Document.
1. Provision of Services
All content, reviews, ratings, Badges (defined below), software, deliverables, materials, or information displayed on a TermScout website or application or otherwise provided by TermScout constitute the “Services”. For any Services purchased under an Ordering Document, TermScout will provide the Services to Customer as described in the applicable Ordering Document(s). These Terms shall govern all purchases made through our website or other means provided by TermScout, together with any pricing or related business terms selected or agreed to by Customer on such website or otherwise. TermScout will perform the Services at all times in accordance with the Agreement by no later than any dates specified in the applicable Ordering Document(s).
2. Ownership and Use of Services
Customer agrees that the Services are and will remain the sole and exclusive property of TermScout, including all associated intellectual property rights. TermScout hereby grants to Customer a non-exclusive, non-transferable license to use the Services solely for its internal business purposes and solely in accordance with this Agreement. Customer shall not: (a) transfer to any third party any of its rights to use the Services; (b) sell, resell, license, sublicense, distribute, rent, lease or share the Service or software associated with the Service; or (c) permit any third party to use or access the Services. The content provided by TermScout through the Services, including without limitation TermScout’s ratings, reviews, summaries, issue lists, red flags, Badges, market comparisons, frequency data, guidance, methodology, and all other content regarding or concerning the review of contracts by TermScout (the “TermScout Content”) constitute TermScout’s Confidential Information and are protected by copyright and other intellectual property and proprietary rights. Customer shall not engage in any activity that would constitute copyright infringement with respect to the TermScout Content, including without limitation by publishing or otherwise publicly displaying any TermScout Content. Customer acknowledges that TermScout selected, reviewed, analyzed, compiled, arranged, and adjusted data and information regarding the contracts it has reviewed and that the TermScout Content constitutes original compilations (as defined by the 1976 Copyright Act, 17 U.S.C. § 101) containing material wholly and exclusively original to TermScout. Customer may not reproduce, create derivative works of, distribute, publicly perform or publicly display the TermScout Content or any portion thereof without TermScout’s prior written consent (except as explicitly permitted in this Agreement).
The Agreement is effective as of the date of the applicable Ordering Document. The Agreement will expire upon the termination or expiration of all Ordering Documents.
In addition to any termination rights set forth in any Ordering Document, Customer or TermScout may immediately terminate the Agreement and/or any Ordering Document upon written notice to the other party if:
- the other party is in breach of the Agreement (a) in a way that is not curable, or (b) if curable, fails to cure such breach with 15 days’ notice thereof; or
- the other party files a petition in bankruptcy, becomes insolvent, or dissolves.
Customer will pay TermScout as and when specified on the applicable Ordering Document(s). Customer will pay invoices in accordance with the applicable Ordering Document, or if no timing is specified on the Ordering Document, then within 30 days after Customer’s receipt of the invoice.
If Customer disputes in good faith any invoiced amount (each, a “Billing Dispute”), Customer will notify TermScout in writing of the nature of the Billing Dispute as promptly as practicable after its determination that such a dispute exists. Customer may withhold payment of the amounts disputed in good faith and such payment will not be considered past due for up to 30 days while the parties work in good faith to resolve the Billing Dispute. If the parties are unable to resolve the Billing Dispute within such 30-day period, it may be resolved pursuant to the dispute resolution section of the Agreement.
All prices and fees are exclusive of sales taxes. Amounts billed to Customer may include sales taxes if applicable.
7. No Legal Advice; No Representation; No Conflicts
Customer acknowledges and agrees that:
- TermScout is not a law firm and does not practice law in any jurisdiction;
- neither TermScout, nor any of its officers, employees, agents or Affiliates (defined below) conveys, or intends to convey, legal advice or otherwise engages or intends to engage in the unauthorized practice of law;
- the Services are not a substitute for obtaining legal advice from a qualified attorney; and
- Customer should not act upon any Services without first seeking qualified professional counsel.
Furthermore, Customer acknowledges that: (a) TermScout is in the business of providing a variety of legal-adjacent services for a wide variety of clients including corporations and law firms; and (b) in the course of performing services for Customer and its other clients, TermScout may have access to or be involved in review of contracts involving Customer, and may obtain information concerning Customer from third parties. TermScout will not use or disclose any of Customer’s Confidential Information in representing such other clients (and vice versa) and, when needed, TermScout will establish an ethical wall to assure that Confidential Information is not exchanged between those TermScout personnel working on behalf of Customer and those TermScout personnel working for such other clients. Nothing in this Agreement or any other Agreement between the parties shall be construed as limiting in any way TermScout’s ability to review Customer’s contracts on behalf of other clients or to publish information about Customer’s contracts to the extent that such Customer contracts are posted online or otherwise generally available to the public.
8. Confidential Information
- “Confidential Information” means sensitive, confidential, and proprietary information of a party, which, (a) a reasonable person under the circumstances would deem to be confidential in nature, and (b) if improperly used or disclosed by the receiving party, could cause serious irreparable harm to the disclosing party or the third party to whom such information belongs.
- Each party agrees to maintain all Confidential Information as confidential, to use commercially reasonable efforts to protect such Confidential Information, and not to, directly or indirectly, disclose or reveal it to any third party, or use it for any purpose, except as contemplated in this Agreement or as required by a court or governmental authority of competent jurisdiction, after first notifying the disclosing party of such disclosure requirement. The following information will not be considered Confidential Information: (a) information that is available to the public at the time of disclosure or that hereafter becomes generally available to the public through no fault of the receiving party; (b) data from contracts or similar documents that is anonymized and aggregated such that it is incapable of identifying or being traced back to such contract or any party associated therewith (“Anonymized Contract Data”), (c) information that is known by the receiving party prior to the disclosure; and (d) information that becomes known through a third party under no obligation not to disclose it.
- For the avoidance of doubt, contracts or related documents that are sent to TermScout which are or become publicly available will not be considered Confidential Information. Contracts sent to TermScout that are not publicly available or that otherwise qualify as Confidential Information shall be deemed to be Confidential Information.
TermScout will maintain professional liability, worker’s compensation, unemployment, and any other insurance coverage that is required by law. Upon request, TermScout will provide Customer with certificates of insurance or evidence of coverage.
10. Representations and Warranties
TermScout represents and warrants that: it has the full right and power to enter into and perform the Agreement;
- there are no pending claims or lawsuits, brought by a third party, governmental authority or industry body (“Third Party Actions”) that would prevent TermScout from performing under the Agreement;
- the Services will be provided using commercially reasonable care designed to ensure the accuracy of the information provided as of the date listed;
- the Services will conform with any documentation or specifications provided to Customer; and
- for TermScout Alert services only, that Alerts will be provided in a timely manner, but in no case later than 7 days after a monitored document (defined in an Ordering Document) changes.
The warranties set forth in this section are the “Limited Warranties.” As Customer’s sole remedy for breach of any of the Limited Warranties, TermScout will, at TermScout’s sole option: (a) provide a refund to Customer for the portion of the Services that were affected by the breach; or (b) provide a replacement of the portion of the Services affected by the breach.
11. Warranty Disclaimer
EXCEPT FOR THE LIMITED WARRANTIES SET FORTH IN SECTION 8, EACH PARTY EXPRESSLY DISCLAIMS ANY AND ALL OTHER WARRANTIES OF ANY KIND OR NATURE, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
TermScout will defend, indemnify and hold harmless Customer and its officers, directors, employees and agents (each an “Indemnified Party” or collectively the “Indemnified Parties”), from and against any and all Third Party Actions and all related losses, liabilities, damages, expenses and costs arising from or relating to:
- any injury including personal injury, death, or property damage caused by TermScout;
- TermScout’s gross negligence or willful misconduct; or
- any infringement or alleged infringement by TermScout and/or any Services provided by TermScout of any third-party’s intellectual property rights, except to the extent that such infringement or alleged infringement is attributable in whole or in part to:
- content provided by Customer or an Indemnified Party;
- modifications to the Services made by anyone other than TermScout;
- instructions or specifications Customer or an Indemnified Party provided to TermScout;
- use by the Customer or an Indemnified Party of outdated versions of the Services;
- third party software or components; or
- Customer or an Indemnified Party’s violation of this Agreement.
Customer will give TermScout prompt written notice of any Third Party Action for which it is seeking indemnity. TermScout will control the defense and settlement of such Third Party Action, but Customer will have the right to participate in the defense of any such Third Party Action with counsel of its own choosing at Customer’s cost. In no event will TermScout settle, compromise or consent to the entry of a judgment in a manner that that would impose any unindemnified or nonmonetary liability on Customer, without Customer’s prior written consent, which shall not be unreasonably withheld.
13. Limitation of Liability
EXCEPT WITH RESPECT TO ANY CLAIM ARISING UNDER (i) SECTION 8 (Confidential Information), (ii) TERMSCOUT’S OBLIGATIONS UNDER SECTION 12 (Indemnification), (iii) CUSTOMER’S PAYMENT OBLIGATIONS, OR (iv) ANY THIRD PARTY CLAIM RESULTING FROM TERMSCOUT’S BREACH OF ANY TERMS APPLICABLE TO CUSTOMER CONTENT UNDER SECTION 29 (Data Rights and Security): (A) NEITHER PARTY SHALL BE LIABLE FOR ANY LOSS OF USE, INTERRUPTION OF BUSINESS, LOST PROFITS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY, OR OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) IN NO EVENT SHALL EITHER PARTY’S AGGREGATE LIABILITY UNDER THE AGREEMENT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO TERMSCOUT PURSUANT TO THE AGREEMENT IN THE TWELVE (12) MONTHS PRECEDING THE ACTION THAT GAVE RISE TO THE LIABILITY.
14. Compliance With Laws
Both parties shall comply with all applicable laws and regulations in their performance under the Agreement including without limitation all applicable laws and regulations enacted to combat bribery and corruption.
TermScout may use Customer’s trademarks, service marks, trade names, or logo to make public statements regarding the existence of or details regarding the parties’ relationship.
Neither party shall assign its rights or obligations or delegate its duties under this Agreement without the prior written consent of the other party, which consent will not be unreasonably withheld or delayed. Notwithstanding the foregoing, a party may assign this Agreement to a successor to substantially all of its capital stock or assets (whether by sale, merger or otherwise), without the consent of the other party. The Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective successors and permitted assigns, if any.
17. Audit Rights
Unless otherwise specified in an Ordering Document, each party will maintain reasonable records relevant to its performance under the Agreement and will retain those records for as long as is required by law. Customer may, upon reasonable notice to TermScout, audit those relevant records of TermScout as needed to ensure the accuracy of TermScout’s billing and/or security practices. Any such audit will be conducted at Customer’s sole expense and in a manner as to not unreasonably interfere with TermScout’s business activities. In order to conduct an audit of billing practices, Customer must have paid or been charged at least $50,000 USD in the twelve months preceding the audit request. In order to conduct an audit of security practices, Customer must demonstrate that TermScout was or is in possession of sensitive information of Customer. Customer audits seeking information beyond billing accuracy or security practices are not permitted.
All notices must be in writing addressed to an authorized representative of the other party. Notice will be deemed given to TermScout when sent by confirmed email to firstname.lastname@example.org with a copy to email@example.com. Notice will be deemed given to Customer when sent by confirmed email to an authorized representative of Customer.
19. Independent Contractor
TermScout is an independent contractor and no partnership or joint venture exists between TermScout and Customer as a result of this Agreement. The Agreement does not constitute authority for TermScout to act for Customer as its agent or make commitments for Customer.
20. Governing Law
Unless otherwise specified in an Ordering Document, this Agreement shall be governed by the laws of the State of Delaware, without reference to conflict of laws principles.
21. Dispute Resolution
If there is a dispute between the parties arising out of, or in connection with, the Agreement, the parties agree that they will first attempt to resolve the dispute through good faith negotiations between one or more senior management members of each party. If either party believes that such negotiations will not result in a resolution, then it shall notify the other party and thereafter either party may commence litigation in the state or federal courts in Denver, Colorado. The parties irrevocably submit to the exclusive jurisdiction of those courts and agree that final judgment in any action or proceeding brought in such courts will be conclusive and may be enforced in any other jurisdiction by suit on the judgment or in any other manner provided by law. Each party irrevocably waives to the fullest extent permitted by applicable law: (A) any objection it may have to venue referred to above; (B) any claim that any such action or proceeding has been brought in an inconvenient forum; and (C) any immunity that it or its assets may have from any suit, execution, attachment (whether provisional or final, in aid of execution, before judgment or otherwise) or other legal process.
22. Equitable Relief
Notwithstanding anything to the contrary in the Agreement, either party may seek equitable relief in order to protect its Confidential Information without having to post bond and without having to prove actual monetary damages. The parties hereby waive any bond or other security requirements that may be necessary for obtaining equitable relief.
23.Survival of Obligations
Any rights and obligations that by their nature extend beyond the expiration or termination of the Agreement shall survive the expiration or termination of the Agreement. For the avoidance of doubt, the rights and obligations in Sections 2 (Ownership and Use of Services) and 8 (Confidential Information) shall survive the expiration or termination of the Agreement.
24. Force Majeure
Neither party will be liable for any failure to perform, caused by circumstances beyond its reasonable control, including, without limitation, acts of God, acts of war, pandemic, or government action, provided it promptly notifies the other party and uses reasonable efforts to correct its failure to perform.
25. No Waiver
No failure or delay of either party in exercising at any time any of its rights, powers or remedies under the Agreement, in exercising any election or option provided herein, or in requiring the performance by the other party of any of the provisions herein will in any way be construed to be a waiver of such provisions, and any waiver of any provision granted on one occasion shall not be deemed a waiver of such provision on other occasions.
The version of these Terms in effect as of the date of the applicable Ordering Document(s) will govern the provision of Services pursuant thereto – any changes to the Agreement after execution of an Ordering Document must be agreed to in writing by both parties. Notwithstanding the foregoing, TermScout may change these Terms from time to time, provided that such changes shall only apply to any Ordering Document subsequently entered into by the parties.
If any provision of the Agreement is held invalid or unenforceable to any extent, the remainder of the Agreement shall not be affected.
28. Entire Agreement
29. Customer Content
As between Customer and TermScout, Customer owns all content provided by Customer (“Customer Content”), and TermScout may not use or disclose any Customer Content except as permitted herein and as needed to provide the Services to Customer.
Notwithstanding the foregoing, Customer grants TermScout a limited, irrevocable, perpetual license to use Anonymized Contract Data for any purpose.
30. Data Rights and Security
- At all times TermScout will process Personal Data only for the purposes contemplated by the Agreement.
- TermScout will limit access to Personal Data to its personnel who have a need to know the information for the purposes contemplated by the Agreement.
- TermScout may use Personal Data on an anonymized basis for its legitimate business purposes.
- TermScout shall promptly inform Customer in writing of any Security Incident (as defined below) of which TermScout becomes aware. Such notice will summarize in reasonable detail the effect on Customer, if known, of the Security Incident and the corrective action taken or to be taken by TermScout. TermScout shall promptly take all necessary and advisable corrective actions, and will cooperate with Customer in all reasonable and lawful efforts to prevent, mitigate or rectify such Security Incident. TermScout will: (a) investigate such Security Incident and perform a root cause analysis thereon; (b) remediate the effects of such Security Incident; (c) provide Customer with reasonable assurances that such Security Incident is not likely to recur; and (d) provide Customer with a root cause analysis report within seventy-two (72) hours after it becomes available by TermScout. “Security Incident” means the known unauthorized access, use, disclosure, modification, or destruction of any Personal Data related to Customer.
- TermScout will promptly inform Customer in writing of any requests relating to the personal information TermScout processes on Customer’s behalf and will cooperate with Customer to respond to such requests.
31. TermScout Badge Program
TermScout offers a website Badge program (“TermScout Badge Program”) to Customers who meet the eligibility requirements detailed in the Badge Program Addendum (“Badge Addendum”). Any Customer who copies, embeds, publicly displays, or otherwise promotes one or more Badges shall be bound by the terms of the Badge Addendum, which is hereby incorporated into these Terms, as applicable. “Badge” means the Certified Balanced or Certified Customer Favorable provided by TermScout, and any other TermScout asset or information pertaining to the rating or summary of a contract.
32. Order of Precedence
33. Free Users
Sections 10 (Representations and Warranties), 12 (Indemnification), 16 (Assignment), and 17 (Audit Rights) shall not apply to Customers during any period in which such Customers use exclusively free services.
TermScout Badge Addendum
Last modified: April 2, 2021
This TermScout Badge Addendum governs use of the TermScout Badge Program, which offers the opportunity to implement Badges, pursuant to the Badge Program Requirements, which are incorporated herein by reference. By using the TermScout Badge Program, you agree to be bound by this Badge Addendum, as well as the Terms. Any capitalized terms used but not defined in this Badge Addendum will have the meanings set forth in the Terms or the Badge Program Requirements.
TermScout reserves the right to modify the terms of this Badge Addendum and the features of the TermScout Badge Program at any time. Customer will be notified by email (at the primary email address used in relation to the Badge Addendum and/or Services) of any changes to this Badge Addendum. Customer’s continued use of the TermScout Badge Program after any such modification will constitute Customer’s acceptance therein. If Customer does not agree to the modifications, Customer should discontinue use of the TermScout Badge Program.
2. Grant of License
During such time as Customer is (a) fully compliant with Section 3 below and (b) fully compliant with the Badge Program Requirements, including without limitation the hyperlinking requirements described therein, TermScout grants Customer a revocable, non-exclusive, non-transferable and non-sublicensable license to copy, embed, implement, publicly display, or otherwise promote Badges. Nothing in this Badge Addendum or the Terms shall be deemed to grant Customer any right, title or interest in or to the TermScout Badge Program or any Badges.
3. Customer’s Obligations
Customer represents and warrants that Customer shall:
- Comply fully with the Badge Program Requirements;
- Implement the most current Badge format issued by TermScout, which may be changed at any time;
- Use the TermScout Badge Program solely in the manner permitted by this Badge Addendum, the Badge Program Requirements, and in compliance with any and all applicable laws or regulations.
- Comply with any Badge removal request, pursuant to Section 5 below.
Failure to abide by this Section 3 shall be considered a breach of this Badge Addendum.
TermScout may terminate this Badge Addendum at any time for any reason, in its sole discretion. If Customer has paid any fees, as mutually agreed to by the parties, and TermScout terminates this Badge Addendum pursuant to this Section 4, Customer shall be entitled to a pro-rata refund for the unused portion of fees paid. For the avoidance of doubt, termination of this Badge Addendum will not terminate any other Services or agreements.
5. Badge Removal
If TermScout terminates this Badge Addendum, upon written notice, Customer shall have five (5) days to remove any Badges from Certified Contracts.
6. DISCLAIMER OF WARRANTIES
PARTICIPATION IN THE TERMSCOUT BADGE PROGRAM IS AT CUSTOMER’S SOLE RISK, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TERMSCOUT BADGE PROGRAM AND ANY BADGES ARE PROVIDED AS IS AND AS AVAILABLE WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.